What steps are you taking to prevent staff and other personnel from potentially bringing the coronavirus into the community?
As directed by the Ohio Department of Health (ODH), anyone entering our building, including all associates of 10 Wilmington Place, must go through a single point of entry. Each person is then screened according to ODH guidelines, which includes having their temperature taken upon arrival and departure. Anyone who fails to meet the screening criteria will not be permitted in our building. This is being strictly enforced around the clock.
Additionally, all exterior exit doors are locked from the outside to prevent family and friends from entering those doors and circumventing our screening process. Signs have been posted on both sides of the exterior doors to remind residents and visitors not to use the exterior doors. The signs state that everyone must instead use the main entrance for both entering and exiting the community.
Do you allow visitors?
As ordered by the ODH, we are no longer permitting family and friends to visit with our residents. However, essential personnel (like doctors, EMS, and hospice providers) are still permitted entry to care for our residents. These service providers will be subject to the same screening guidelines and policies used for 10 Wilmington Place staff members. We are coordinating closely with these service providers to minimize the number of people entering our building.
What steps are being taken to ensure resident safety?
We are following all recommendations given by the Center for Disease Control and Prevention (CDC), ODH, OALA (The Ohio Assisted Living Association), and Governor Mike DeWine as they pertain to senior living communities, and we review these websites daily. Additionally, every associate of 10 Wilmington Place has received focused infection-control training and information related specifically to COVID-19. All personnel are required to wear masks and gloves when directly interacting with residents, we frequently and regularly sanitize our common areas and surfaces, and we’ve eliminated all outings, group activities, and communal dining in an effort to minimize the potential transmission of the virus.
Is 10 Wilmington Place accepting new move-ins?
We remain as committed as ever to serving area seniors, some of whom may be struggling to remain alone in their homes during this challenging time. As such, we have decided to resume new move-ins at our community while taking every precaution to limit our existing residents’ potential exposure to COVID-19. To learn more, please contact one of our Senior Living Counselors at 937-253-1010 or through our website.
Are you hiring?
Our staff feels privileged to be a part of the “essential employee” workforce as designated by Governor Mike DeWine. As such, we will continue to hire talented and compassionate individuals to provide the top-notch services and quality care the residents of 10 Wilmington Place have come to expect.
Since we are not allowing visitors at this time, currently applications are only accepted online and all interviews are conducted over the phone, or off-site if necessary. Additionally, each new hire is subject to a pre-hire physical. Learn how to join our team.
Do you have enough staff available to care for your residents?
Yes, we do. Our department managers are doing their best to ensure we have flexible and creative solutions in place (like longer/shorter shifts and offering overtime), in anticipation that some of our staff members may face challenges as it pertains to childcare or their own health constraints. Our Executive Director has asked all staff to refrain from taking extended time off (vacation) for the next several weeks.
How are you communicating policy and procedure changes with residents and family members?
We utilize One Call Now group messaging technology that allows us to send detailed voice messages to our residents and family members via phone (as well as text/email, if we so chose). Typically, our Executive Director will share vital information and updates with our residents and their loved ones on a weekly basis during this crisis.
Are you monitoring residents for symptoms of COVID-19?
Every shift (three times daily), each Assisted Living and Memory Care resident has their temperature taken and is checked by our nursing team for other signs and symptoms of COVID-19. All concerns are reported directly to our Director of Nursing for immediate follow-up.
Will residents and family members be notified if a case of COVID-19 is confirmed at 10 Wilmington Place?
We will follow all ODH guidelines pertaining to the reporting of confirmed cases of COVID-19 while being mindful to follow all HIPAA regulations regarding resident privacy.
Are residents allowed to leave the grounds?
Residents are restricted from leaving our campus unless it is an emergency (as approved by designated managers) due to the risk of exposure to the coronavirus. We urge our residents to contact their doctors to reschedule any routine or non-essential medical appointments. Any resident who chooses to leave the campus will be screened upon return and may be denied reentry to the community if they fail to meet any of our screening criteria.
Can residents still receive care packages and other supplies from family members?
Loved ones may drop off bagged items at the front desk with the resident’s name and apartment number clearly marked on the bag. We will ensure the resident receives the items left for them. We are unable to permit face-to-face deliveries between the resident and family members in our lobby or outside.
How can residents get groceries and other household items?
Many area grocery stores will deliver groceries to 10 Wilmington Place, or family members can drop those items off at our front desk in bags clearly marked with the resident’s name and apartment number.
Additionally, our General Store is open daily and stocked with many staple items including bread, milk, eggs, toilet paper, paper towels, and pet food. Our Lifestyle Director, Karen Haverland, is happy to assist residents who may need help purchasing items from our General Store. For convenience, an additional meal plan is available for Independent Living residents. Please contact our Move-In Coordinator, Dolores Kramer, for more information or to sign up.
I set up my loved one’s medication. Can I continue to do so?
Family members may drop off a pre-filled weekly or monthly medi-planner at our front desk. We will ensure the resident receives the medi-planner and can assist with swapping it with the empty one from the resident’s apartment.
Additionally, we have a partnership with a local pharmacy, Wellness 1, that will deliver prescriptions in bottles or pre-filled bubble packs to 10 Wilmington Place, seven days/week. Please contact Julie Custenborder with Wellness 1 Pharmacy at 937-903-3661 for more information or to sign up.
Who is available to help Independent Living residents with services their family members may have been providing?
For more than a year, we have had an onsite partnership with Home Care Assistance (HCA) to assist our Independent Living residents with medication reminders, bathing, dressing/undressing, pet care, and much more. They have a small, dedicated team of Resident Assistants who work closely with our staff and Independent Living residents. Like every associate at 10 Wilmington Place, HCA Resident Assistants are screened before being permitted into the community, and they are required to wear gloves and masks when interacting with our residents. If you’d like more information about the services HCA can provide and their rates, please call 937-528-7029 and leave a detailed message. Someone will follow up with you.
What is 10 Wilmington Place doing to help residents have fun and feel connected during this period of “social distancing”?
While we know physical separation and time spent alone in their apartments are difficult for our residents, our entire team is committed to helping our residents have fun while remaining safe and healthy. Some ways we do this include:
We are coming up with more ideas daily—be sure to check out our Facebook page to see some of the fun things we are doing.
Also, we are working diligently to connect residents with their friends and family using video call technology like FaceTime and Google Duo, as we know how meaningful it is for our residents to be able to see and communicate with their loved ones.